How the remote delivery of immigration advice evolved during Covid
This briefing summarises the remote working methods being used by immigration advice providers during the Covid pandemic, and presents the benefits and challenges resulting from an increasingly digitised approach to client-facing work. The research provides practical solutions for people working in the immigration advice sector and reflects on the implications of digital transformation and remote delivery for advice infrastructure and policy.
The author, Ceri Hutton, explained the research findings in a webinar on 30 June 2022, which you can watch here or read the text transcript.