Interactions and communications
Interactions measures
“Overall, how responsive was the Foundation staff?”
1 = Not at all responsive
7 = Extremely responsive
“How accessible do you believe the Foundation is to applicants?”
1 = Some organisations are favored over others
7 = Everyone has equal access
“Overall, how fairly did the Foundation treat you?”
1 = Not at all fairly
7 = Extremely fairly
Communication measures
“How clearly has the Foundation communicated its goals and strategy with you?”
1 = Not at all clearly
7 = Extremely clearly
“How consistent was the information provided by different communications resources, both personal and written, that you used to learn about the Foundation?”
1 = Not at all consistent
7 = Completely consistent